One governed layer for patient access, messaging, check-in, virtual assistants, and revenue automation across your ambulatory footprint — starting with Intergy-based practices and expanding to the rest of your network over time.
Most tools in patient communications and check-in were built for one location at a time. Health systems and large networks need something different: consistent workflows, governance, and outcomes across dozens of practices and legal entities.
MediChatApp Enterprise focuses on the ambulatory front door — the workflows and conversations that determine access, throughput, and revenue across your network:
The goal: give enterprise leaders a repeatable playbook to improve access and revenue, while practices still feel supported instead of constrained.
A single layer for access, communication, and VA-driven work — with controls that match how health systems actually operate.
Unify phone, SMS, portal requests, and online inquiries into structured queues tied to Intergy schedules. Configure routing by practice, location, provider, and service line without losing system-level visibility.
Maintain a system-wide library of patient messages — reminders, prep instructions, outreach campaigns — with the ability to customize safely for individual practices and brands.
Offer consistent pre-visit check-in, forms, and payments across locations — while honoring each practice’s specific requirements and payer mix.
Run a centralized VA program with VPN-only access, MFA, Google Workspace accounts, RingCentral extensions, and supervisor oversight — all operating as documented workforce inside your HIPAA framework.
Tie outreach, recalls, and balance work directly to Intergy encounters and balances. See which queues and campaigns actually move the needle on visits, RVUs, and collections.
Centralized visibility into who is doing what work, on which patient records, and through which channels. Align with your HIPAA and security teams using documented policies, BAAs, and audit logs.
Health systems rarely flip a switch across dozens of practices. MediChatApp Enterprise is designed to support phased rollout models that respect governance and operational reality.
Start with one anchor Intergy group where the pain is most acute — for example, access bottlenecks, call center overload, or chronic no-shows. Prove impact and refine workflows before expanding.
Once workflows are proven, roll out by specialty, service line, or region, using a consistent playbook for templates, metrics, and governance. Practices benefit from a tested model, not a blank slate.
For organizations building centralized access centers or virtual operations teams, MediChatApp can serve as the daily operating system for VAs and access staff — with task queues, scripts, and dashboards tied directly into Intergy data.
Share your current Intergy footprint, access challenges, and governance requirements — we will map a realistic pilot and rollout plan tailored to your network.