Frequently Asked Questions

Straight answers about MediChatApp, how it connects to Greenway Intergy, and what to expect around security, pricing, onboarding, and support for high-volume medical practices.

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MediChatApp FAQ
Built for
Greenway Intergy
Compliance
HIPAA-Ready
Customers
High-volume practices
Rollout
Location by location

General questions

Start here for high-level questions about what MediChatApp is and who it’s for.

MediChatApp is a patient engagement and workflow platform built around Greenway Intergy. It combines Two-Way SMS, a modern patient portal, digital check-in, website + local SEO, and an optional branded iOS app so your practice can reduce phone volume, modernize communication, and automate more of the work that staff currently handle manually.

MediChatApp is designed for high-volume, multi-location medical practices using Greenway Intergy as their EMR. It works particularly well for specialties like OB/GYN, primary care, pediatrics, dermatology, plastic surgery, and imaging centers where phone volume, recalls, and intake are constant pain points.

Today, MediChatApp is purpose-built for Intergy, including its data model, APIs, and typical workflows. That focus lets us go deeper on appointment sync, encounters, recalls, and automation than generic multi-EMR tools. If you’re exploring another EMR long term, we’re happy to discuss your roadmap and what’s possible.

Many tools do messaging or reminders, but they’re often generic and sit on top of your EMR with limited awareness of your real workflows. MediChatApp is built as a patient-facing layer around Intergy, so things like recalls, check-in, portal flows, and even your website are aligned with how your staff already documents encounters and manages schedules.

Security & compliance

Key questions about HIPAA, BAAs, hosting, and how we protect PHI.

MediChatApp is built to be HIPAA-ready. We follow HIPAA security principles, enforce access controls, encrypt data in transit and at rest, maintain audit logs, and limit PHI exposure in logs and tooling. A Business Associate Agreement (BAA) is available for covered entities as part of your onboarding. For more detail, you can also review our Security & Compliance page.

Yes. For HIPAA-covered entities and their business associates, MediChatApp offers a BAA as part of the contracting process. We can also coordinate with your legal or compliance team to review any additional requirements.

MediChatApp is hosted on AWS with network and application security controls in place. We use encryption in transit (TLS) and encryption at rest, restrict access on a least-privilege basis, and protect the application edge with Cloudflare and additional security measures. For a deeper dive, see Security & Compliance.

Yes. MediChatApp maintains audit logging for key actions and events, so that access, configuration changes, and important workflows can be traced as required by your compliance and security teams.

Intergy integration & modules

How MediChatApp talks to Intergy and what’s included in each module.

MediChatApp is built around Intergy’s data model and interfaces. Depending on your environment, we can work with Intergy APIs, HL7, CCDA, and related interfaces to sync appointments, patient demographics, and other relevant data needed for messaging, recalls, intake, and portal workflows.

The exact scope depends on your configuration, but typically includes:
  • Appointments and schedule data
  • Patient demographics and contact information
  • Provider/location context
  • Data needed to power recalls, reminders, and intake workflows
We’ll review your current interfaces and goals during onboarding to determine the best pattern for your practice.

MediChatApp includes:
  • Two-Way SMS & Communications – unified inbox, reminders, recalls.
  • Patient Portal – secure messaging, results access, forms, imaging viewer.
  • Digital Check-In & Kiosks – demographics, insurance, IDs, consents, copays.
  • Website + Local SEO – SEO-optimized practice site tuned for conversions.
  • Branded iOS App – your own app in the App Store under your practice name.
You can start with one module and expand over time, or implement the full platform at once.

Yes. MediChatApp can power a fully branded iOS app for your practice so patients can book, message, complete intake, see results, and access key features under your own name and icon. You can learn more on the Branded iOS App page.

Onboarding, pricing & support

What to expect when you sign up with MediChatApp and how we support your team.

Onboarding speed depends on how many locations and modules you roll out, and how quickly we can coordinate access and interfaces with your Intergy team. Many practices start with a subset of modules and locations, then expand. We’ll walk through your goals on a kickoff call and propose a phased rollout that fits your staff and IT capacity.

Yes. We provide training and onboarding tailored to front desk, call center, and clinical workflows, so staff understand how MediChatApp fits around Intergy and your existing processes. Training can be live and/or recorded depending on your preference.

MediChatApp is priced based on modules and practice size, with options for per-provider, per-location, and platform bundles. We keep pricing transparent so it’s easier to forecast as you grow or add locations. For full details, visit the Pricing page or contact us to discuss your practice profile.

Active customers receive with help for configuration, questions, and typical day-to-day issues. For critical or high-impact incidents, we provide an escalation path and can offer enhanced SLAs as part of your agreement. You can learn more on the Support page.

Absolutely. Many groups begin with one or two modules (for example, Two-Way SMS + Check-In) and a subset of locations, then expand to additional modules, providers, and sites over time once staff are comfortable and the value is clear.

The easiest way is to schedule a short discovery call so we can learn about your locations, provider count, primary pain points, and Intergy setup. From there, we’ll recommend a module mix and pricing structure that matches your priorities. You can start that process by clicking “Talk to sales” at the top of this page.

Still have questions?

We’re happy to walk through your specific Intergy setup, locations, and goals to see if MediChatApp is a good fit for your practice.

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