MediChat

MediChat is the short name and common alias for MediChatApp — a HIPAA-minded, Intergy-native platform for patient communications, check-in, and revenue automation across high-volume practices and health systems.

Built around Greenway Intergy, MediChat centralizes messaging, task queues, virtual assistants, and automation so your teams can manage access, outreach, and revenue in one place.

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Illustration of MediChat workflows and implementation steps
Primary EHR Focus
Greenway Intergy
Core Modules
Messaging, Check-In, Revenue
Staffing Options
Platform or Platform + VAs
Designed For
High-volume practices

What is MediChat?

MediChat is how many practices refer to MediChatApp, our enterprise-grade patient communication and workflow automation platform. Under the MediChat name, organizations can:

  • Reduce no-shows with automated reminders and outreach driven by Intergy schedules.
  • Route and resolve inbound patient messages and access requests in structured queues.
  • Streamline pre-visit check-in, forms, consents, and payment collection.
  • Automate revenue workflows based on live balances, encounters, and campaign logic.
  • Extend capacity with MediChat virtual assistants working in the same task queues as staff.

When a practice says they “use MediChat,” they are using the full MediChatApp platform behind the scenes, tightly integrated with their Greenway Intergy environment.

MediChat at a glance
  • Primary EHR: Greenway Intergy
  • Key capabilities: messaging, check-in & payments, portal, revenue automation, AI assist
  • Deployment: cloud-hosted, VPN and MFA for staff and VAs
  • Staffing: your team, our VAs, or a hybrid model
  • Onboarding: phased pilot → scale approach
  • See implementation & onboarding details →
Where MediChat fits

MediChat is the operational front-end for your access and outreach programs, while Intergy remains the system of record. MediChatApp reads the data it needs to drive workflows and writes back where appropriate under your governance.

MediChat + Greenway Intergy

MediChat is built as an Intergy-native companion. Through approved APIs and/or HL7 interfaces, MediChatApp can use Intergy data to drive the MediChat workflows your teams rely on every day, including:

  • Schedules and appointments for reminders, waitlist outreach, and no-show recovery.
  • Encounters and orders for follow-up campaigns, recalls, and reactivation efforts.
  • Balances for payment nudges, payment plan invitations, and balance outreach.
  • Patient demographics for personalized, compliant communication and segmentation.

This alignment lets MediChat plug into existing operations without forcing providers or front desk teams to live in yet another disconnected system.

Typical MediChat workflows

  • Automated recalls and reactivation campaigns targeting specific cohorts.
  • No-show recovery outreach with streamlined rescheduling flows.
  • Two-way SMS for access questions, triage, and appointment requests.
  • Digital check-in with demographics, forms, and integrated payments.
  • Shared task queues where staff and MediChat virtual assistants collaborate.

All of these flows run on the MediChatApp platform — MediChat is simply how many organizations describe and experience the same underlying system.

How organizations use MediChat day-to-day

Every MediChat rollout starts with your structure: call centers, front desk teams, and Intergy footprint. From there, MediChatApp can support models that match how you operate.

MediChat (platform-only)

Your staff works directly in MediChatApp queues, using MediChat to manage patient messaging, access, and outreach across locations.

  • Ideal when you already have call centers or strong front desk teams.
  • MediChatApp handles configuration, training, and ongoing optimization.
  • Your internal team remains the primary workforce in the queues.
MediChat + virtual assistants

MediChat virtual assistants and supervisors work inside the same MediChatApp queues, under a formal, HIPAA-aligned staffing model with VPN, MFA, and full audit trails.

  • Ideal when you need more capacity, extended hours, or backup coverage.
  • MediChatApp manages recruiting, training, supervision, and QA of VAs.
  • You retain governance and visibility into volumes, performance, and outcomes.

Whether you say MediChat or MediChatApp, it’s the same underlying platform and governance model — only the staffing configuration changes.

Outcomes MediChat is designed to support

  • Lower no-show rates for targeted providers and clinics.
  • Higher completion of recall and reactivation campaigns.
  • More balances with documented outreach and payment attempts.
  • Shorter response times to patient messages and requests.
  • Less chaos for staff, better visibility and reporting for leadership.

All of this is driven by MediChatApp under the MediChat name, with baselines, before/after metrics, and audit logs for every workflow so you can show measurable impact.

Security & compliance alignment

MediChat runs on the same foundation as MediChatApp, including:

  • HIPAA-minded architecture and access controls.
  • BAA support and documented subprocessors.
  • VPN, MFA, and role-based access for staff and VAs.
  • Detailed audit logs for key actions and queue activity.

Your security and compliance teams can review MediChatApp legal & compliance documentation, data flows, and controls as part of planning your MediChat rollout.

See how MediChat is implemented

Curious about what the first 60–90 days look like with MediChat? Explore the Implementation & Onboarding page for a typical pilot → scale rollout model.

Talk through your MediChat rollout

Make MediChat your standard for patient access & outreach

Share your structure, Intergy footprint, and biggest access or revenue challenges — we’ll design a MediChat pilot that fits how your organization already works, then scale from there.

Schedule a MediChat demo


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