Product Updates & Changelog

A single place to see what’s new in MediChatApp — platform improvements, new workflows, virtual assistant capabilities, security updates, and changes to how we integrate with Greenway Intergy and your existing operations.

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Illustration of product updates and changelog

Built in the open, with practices and health systems

MediChatApp evolves based on real-world usage in high-volume medical environments. This page highlights visible, customer-facing changes — not every internal tweak — so your teams can see what’s new and point to it.

Filter by focus: All Platform Messaging & Portal Check-In & Front Desk Virtual Assistants Security & Compliance Website & SEO

2025

November 27, 2025
Virtual Assistants Platform

Dedicated Virtual Assistants product page

Launched a focused Virtual Assistants product page describing how MediChatApp formalizes offshore and remote staff into a HIPAA-aligned workforce tied directly into Greenway Intergy workflows.

  • Clear explanation of VA roles, supervisor layer, and time tracking.
  • Detailed “how it works” section mapping contract → queues → outcomes.
  • Updated demo request flows to route VA staffing inquiries correctly.

Impact: makes it easier for enterprise and network leaders to understand how MediChatApp VAs operate as part of their access and operations model.

November 27, 2025
Resources Website & SEO

New Blog & Guides resource center

Introduced a central MediChatApp blog and Guides section covering topics like reducing no-shows, Intergy optimization, modern patient check-in, HIPAA-safe messaging, and virtual assistants in healthcare.

  • Initial articles: no-shows, Intergy workflows, AI in operations, VAs, check-in, and HIPAA messaging.
  • Thumbnail imagery and structured markup for better search visibility.
  • Internal linking from product pages to relevant explainers.

Impact: gives operations, IT, and clinical leadership longer-form content to share internally when evaluating MediChatApp.

November 27, 2025
Resources Brand

Press, FAQ, and status pages

Added a dedicated Press & media page, FAQ, and status page to make it simpler for IT, security, and communications teams to understand how MediChatApp operates.

  • Press page with overview, founder background, and contact for media inquiries.
  • FAQ with answers about integrations, hosting, security, pricing model, and support.
  • Status page describing how availability and incidents are communicated to customers.

Impact: reduces friction in early discovery and security / procurement review.

November 27, 2025
Security & Compliance Platform

Expanded Legal & Compliance hub

Consolidated legal and compliance documentation — including BAA, DPA, acceptable use, SLA, data retention, subprocessors, and responsible disclosure — into a single hub linked from Resources.

  • Clear navigation for security, compliance, and legal reviewers.
  • Consistent language around workforce, data handling, and uptime expectations.
  • Direct links from product, security, and status pages.

Impact: helps compliance, privacy, and IT security teams review MediChatApp faster during procurement and risk assessment.

November 27, 2025
Platform Resources

New enterprise-facing pages

Introduced Who we serve, Enterprise, Implementation & onboarding, and Partners pages to clarify how MediChatApp works with larger networks and collaborating organizations.

  • Clear overview of supported organization types and Intergy-centric footprints.
  • Documented implementation phases from discovery → interfaces → pilots → scale.
  • Partner program overview for technology, consulting, and channel relationships.

Impact: equips executive sponsors, IT, and operations leaders with a more complete picture of how MediChatApp fits into broader enterprise roadmaps.

November 27, 2025
Website & SEO Platform

Practice Website & SEO product page enhancements

Refined the Practice Website & SEO page to better describe how MediChatApp connects front-end conversion to Intergy schedules and MediChatApp workflows.

  • Clearer positioning for groups replacing legacy web vendors with a deeper integration layer.
  • Improved messaging around SEO, speed, and uptime expectations.
  • Examples of how websites, forms, and landing pages feed into MediChatApp queues.

Impact: supports conversations with marketing, access, and IT teams evaluating the website + MediChatApp combination versus standalone sites.

Earlier changes

Earlier phases of MediChatApp focused on core patient messaging, portal, and check-in workflows tightly integrated with Greenway Intergy. As the platform has grown, we’ve layered on revenue automation, virtual assistants, expanded reporting, and additional security features. If you’d like a historical view of changes for due diligence, contact us and we can provide a summary aligned to your review period.

Want to align your roadmap with ours?

Share your priorities across access, messaging, check-in, virtual assistants, and revenue automation — we’ll walk through where MediChatApp is today and what’s planned next.

Talk about product direction


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