Turn offshore and remote staff into a formal, HIPAA-aligned workforce. MediChatApp provides virtual assistants with VPN, Google Workspace, RingCentral, and task workflows tied directly into Greenway Intergy.
While MediChatApp is Intergy-native, our workflows and staffing model can be adapted for other EHR environments & systems used by enterprise health systems.
Formalize remote staff for one high-volume practice without building your own offshore operation.
Standardize scripts, workflows, and reporting across multiple locations and specialties.
Align VA staffing, governance, and SLAs with existing IT, compliance, and operational frameworks.
Virtual assistants operate as part of the MediChatApp workforce under your BAA, with access tightly controlled, audited, and designed around least-privilege principles.
This program is designed so compliance, IT, and operations leaders can all say “yes” — without informal, ad-hoc remote access.
Not random freelancers on PayPal — a managed, compliant workforce plugged into your existing MediChatApp + Intergy stack.
Full-time virtual assistants trained on front desk, recalls, no-show recovery, billing follow-up, and non-clinical coordination tasks for your practice.
VAs work inside MediChatApp task queues tied to Intergy schedules, recalls, balances, and outreach lists — with per-role access to PHI minimized by design.
VPN-only access, Google Workspace accounts, RingCentral extensions, MFA, audit logs, and HIPAA training — all operating as MediChatApp workforce under your BAA.
Optional supervisory coverage to review performance, listen to calls, spot-check work, and coach VAs so you get consistent quality across time zones and locations.
Track time on shift, tasks completed, queues cleared, and SLAs met — with reporting that makes your VA program feel like an extension of your on-site team.
Software, communications, and staffing managed by MediChatApp — your organization receives one contract, one vendor relationship, and one monthly invoice.
From contract to first shifted VA in a few structured steps.
Not just “people on phones” — a structured program with recruiting, training, supervision, and reporting that can stand up to enterprise review.
VAs are selected for experience in healthcare call centers, scheduling, or RCM-adjacent work, with a focus on reliability and communication.
Onboarding covers your playbooks, MediChatApp workflows, Intergy-based processes, and documented expectations for tone, escalation, and documentation.
Supervisors monitor queues, listen to calls where applicable, spot-check work, and provide coaching so performance stays consistent across locations and shifts.
Regular reporting on volumes, completion rates, and outcomes gives leadership and site managers visibility — and a basis to tune scripts, lists, and staffing levels.
For larger organizations, MediChatApp can align staffing models, SLAs, and reporting cadence with your existing governance processes.
Start with one workflow or build a full virtual operations team.
Recalls, no-show recovery, waitlist outreach, rescheduling, and call overflow handling to keep templates full.
Eligibility checks, balance outreach (non-clinical), denial follow-up support, and prior auth coordination alongside your existing RCM setup.
Chart clean-up, tagging, list work, referral coordination support, and other configurable non-clinical workflows you don’t want to burden providers with.
HIPAA-ready · BAA-backed · One contract for software + staffing