Turn offshore and remote staff into a formal, measurable, HIPAA-aligned virtual assistant program. MediChatApp provides the technology, workflows, workforce model, and oversight — tightly integrated with Greenway Intergy and adaptable to other EHRs.
Many organizations already use offshore or remote staff — but without a cohesive program, they end up with siloed logins, unclear supervision, variable quality, and security concerns.
MediChatApp turns this into a single, governed program that combines software, workflows, staffing, and reporting under one umbrella.
MediChatApp’s deepest integrations today are with Greenway Intergy, but the same program structure can be extended to other EHRs where access, messaging, and task queues are technically feasible within your security and governance requirements.
More than staffing: a repeatable model that combines people, process, and technology.
Clear charters, scope documents, and decision-rights between your leadership and MediChatApp: who approves scripts, workflows, EHR access levels, and what gets reported at each cadence.
Full-time and fractional VAs, optional team leads, and supervisors — with coverage windows tuned to your time zones, clinic hours, and after-hours access strategy.
Jointly designed MediChatApp and Intergy-based queues for recalls, no-shows, balances, refills, campaign work, and more — with clear definitions of “done” and escalation paths.
Role-specific training on scripts, EHR workflows, MediChatApp queues, and privacy expectations — plus call guides and templates aligned to your brand and clinical policies.
VPN-only access, Google Workspace accounts, RingCentral extensions, MFA, audit logs, and documented HIPAA policies — with MediChatApp workforce operating under your BAA.
Program-level dashboards with queues cleared, contacts reached, conversion to visits, and revenue impact — plus SLA targets for speed-to-contact and completion rates.
A structured, phase-based rollout designed for multi-site groups and health systems.
We review your current access model, call volumes, backlog, and staffing mix — and define the initial program charter: which locations, specialties, and workflows the VAs will support.
Output: charter document, target metrics (e.g., no-show reduction, slots filled), and initial governance structure.
Establish VPN access, Google Workspace accounts, and role-based permissions in Intergy and MediChatApp. Design the queue structures and scripts the VAs will work from.
Output: approved access patterns, queue definitions, and documented workflows.
A first cohort of VAs is deployed into the agreed workflows. Supervisors and your leadership team receive early reporting on contact rates, queue clearance, and impact on templates and revenue.
Output: pilot summary report, QA findings, and recommendations for scaling or adjustment.
Once the pilot approach is validated, additional seats and locations are added within a standardized program framework — with clear SLAs and reporting cadence.
Output: cross-location playbook, standardized training, and program-wide metrics.
Over time, new workflows (campaigns, recalls, RCM support, back-office work) are added — backed by regular steering discussions with your operations and IT teams to ensure alignment with evolving priorities.
If you’re already experimenting with offshore or remote staff — or you’re considering a new VA program — we can help you formalize it under one structure with clear security, workflows, and metrics.
Share a bit about your current state and goals, and we’ll outline what a MediChatApp-powered program could look like — including timelines, pilot options, and governance.